At Fusionfitz, we strive to offer a seamless shopping experience, but we understand that circumstances may arise where you need to cancel an order. This Cancellation Policy outlines the process and conditions under which cancellations are accepted. 

References to “we,” “us,” and “our” pertain to Fresh Discoveries, while “you” and “customer” refer to the shopper. By placing an order on our website, you agree to the terms detailed in this policy. Please review the following information carefully to understand your cancellation options. 

Order Cancellation Guidelines 

We allow order cancellations within a specific timeframe before the order is processed or shipped. Once an order moves to processing or has been dispatched, cancellation requests cannot be fulfilled. 

Eligibility for Cancellation: 

• Orders can only be canceled before they reach the processing or shipping stage. 
• Personalized or custom-made items may not be eligible for cancellation once production begins. 
• Limited-edition or promotional items may have unique cancellation restrictions, which will be specified at the time of purchase. 

For real-time updates on your order status, log in to your account and check your order history. If you wish to cancel, please do so as soon as possible. 

Cancellation Timeframe 

To streamline cancellations, we have defined a specific timeframe based on your order’s processing status. If your order is processed or has already shipped, cancellation might not be available. We suggest checking your account dashboard to confirm whether you are still within the permitted window. During busy periods or promotional events, cancellation policies may vary. Our goal is to maintain transparency and flexibility alongside prompt order handling. 

How to Cancel Your Order 

If you decide to cancel an eligible order, follow these simple steps: 

1. Log in to your account on Fusionfitz. 
2. Navigate to Order History and select the order you wish to cancel. 
3. Tap on 'Cancel Order’ and carefully follow the on-screen steps. 

If you run into any trouble, our support team is just a message away. Contact us at freshdiscoveries439@gmail.com. Please note that cancellation requests sent via email are subject to approval based on the order status. 

Refunds for Canceled Orders 

If your cancellation request is approved, the refund will be processed as follows: 

• The refunded amount will be credited to your original payment source. 
• Standard processing time for refunds is 5 to 7 business days after cancellation confirmation. 
• If payment was made through online banking, credit/debit card, or digital wallets, processing times may vary based on the financial institution. 

For further details on refund timelines, please visit our Refund Policy section. 

Exceptions to Cancellations 

Certain orders may not be eligible for cancellation under specific circumstances: 

• Orders that have already been shipped. 
• Customized or made-to-order items once production begins. 
• Discounted, clearance, or promotional items with non-cancellable conditions stated at purchase. 

If you are unsure whether your order qualifies for cancellation, reach out to our customer service team for assistance. 

Policy Updates 

We hold the liability to change or edit this Cancellation Policy at any time without prior notice. Changes will be reflected on this page, and it is advisable to review this section periodically for any updates. 

Need Assistance? 

For any queries regarding cancellations, refunds, or general order-related concerns, feel free to reach out to our customer support team at freshdiscoveries439@gmail.com. Our team is happy to help! 

Thank you for shopping with Fusionfitz!