At Fusionfitz, operated by Fresh Discoveries, we value your shopping experience and aim to provide an effortless return and refund process. We recognize that sometimes products may not meet expectations, which is why we have established a transparent policy to handle returns fairly.  

Throughout this document, references to “we,” “us,” and “our” mean Fresh Discoveries, while “you” and “customer” refer to our esteemed shoppers. By making a purchase on our website, you acknowledge and agree to the terms outlined in this policy.  

Return & Refund Eligibility  

To qualify for a return or refund, please ensure the following:  

• The product must be in brand-new condition, without any signs of wear or defects.  
• The item must be sent back with its packaging, labels, and tags in perfect condition.  
• Items must be returned without any modifications or alterations.  
• Once the returned item passes inspection, the refund will be processed within 5-7 business days.  

Steps to Return a Product  

To request a return, follow these steps:  

1. Contact our support team with your order number, reason for return, and relevant details.  
2. Ensure that the product is unused and in its original packaging for eligibility.  
3. Once approved, ship the item back as per the provided return instructions.  

Refund Process & Duration  

• After receiving the returned item, we will conduct a quality inspection.  
• If it meets our return guidelines, we will initiate the refund to your original payment method.  
• The refund processing time is typically 5-7 business days, and a confirmation email will be sent upon completion.  

Partial Refund Cases  

A partial refund may apply in the following instances:  

• The returned item has minor damage but remains in acceptable condition.  
• Some parts or accessories are missing from the package.  
• The item does not fully meet return conditions but qualifies for a partial reimbursement.    

Items Not Eligible for Refund  

The following items do not qualify for a refund:  

• Customized or personalized products, unless they arrive incorrect or defective.  
• Items returned without their original packaging, labels, or tags.  
• Products that show clear signs of use, wear, or damage beyond standard inspection.  
• Any exceptions will be clearly mentioned on the product page at the time of purchase.  

Get in Touch  

If you have any questions or require further assistance, feel free to contact our support team at freshdiscoveries439@gmail.com. We are happy to help!  

Thank you for shopping with Fusionfitz. We focus on making your shopping journey convenient and worry-free!