At Fusionfitz, managed by Fresh Discoveries, we are dedicated to ensuring that your fashion purchases reach you efficiently and securely. This policy outlines our shipping procedures, delivery timelines, and the steps we take to ensure a hassle-free shopping experience. 

Throughout this document, references to “we,” “us,” and “our” mean Fresh Discoveries, while “you” and “customer” refer to our valued shoppers. By making a purchase on our platform, you accept the terms outlined in this policy. Please go through the details below to stay informed about our shipping and delivery processes. 

Delivery Coverage 

We currently offer shipping services across India. At this moment, we do not provide international delivery. 

Order Fulfillment Timeframe 

• Orders are typically processed within 1-2 business days from the time of confirmation, excluding weekends and public holidays. 
• Once processing is complete, a confirmation email with order details will be sent to you. 

Estimated Shipping Duration 

• The estimated delivery period varies between 3 to 8 business days, based on your location and courier service availability. 
• Delays may occasionally occur due to external factors like weather conditions, public holidays, or supply chain disruptions. 

Unsuccessful Delivery Scenarios 

If an order cannot be delivered due to an incorrect address, recipient unavailability, or refusal of the package: 

• Our courier partner will attempt to deliver up to two more times before returning the package to us. 
• If all attempts fail, the order will be sent back to our warehouse. 
• A re-delivery request can be initiated, which may involve an additional shipping fee. 

Damaged or Missing Shipments 

• If your package arrives damaged, please notify our support team within 48 hours of delivery and provide clear photographic evidence. 
• If your package is lost in transit, we will investigate the matter with our shipping partner and provide a replacement or refund based on the outcome. 

Product-Specific Shipping Limitations 

Certain products may have special shipping terms due to size, weight, or fragility. Any such restrictions will be clearly noted on the respective product pages. 

Connect With Us 

For any shipping-related inquiries or support, feel free to contact us at freshdiscoveries439@gmail.com. 

Thank you for choosing Fusionfitz! We look forward to delivering a seamless shopping experience.